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Preface

About the Contributors

List of Tables, Figures, and Illustrations

I. INTRODUCTION

1. The Context of Distance Training and Education: Predicting Change
Zane L. Berge

2. From Project Management to Strategic Planning/
Zane L. Berge

II. MEETING THE CHALLENGE OF UNCOMMON ORGANIZATIONAL CHANGE

3. Distance Training at the U.S. Army Intelligence Center: Surviving Implementation.
James B. Ellsworth and Luciano J. Iorizzo

4. Lessons from Merging SBC's. Regional Telecom Learning Centers
Natalie Friend and TereLyn Hepple

5. The world is officially open for business: How MCI WorldCom University used the corporate intranet to train a new era communications company.
Chris Treanor and Jessica Page Irwin

6. Attracting, Training, and Retaining Instructors for Distance Learning at the US General Accounting Office.
Jo L. Longnecker

7. Making it Work in a Non-Traditional Organization - Distance Training at Réseau INTERACTION Network, Inc.
Daniel L. Larocque and Noël Thomas

8. Distance Learning at the Internal Revenue Service: A Supporting Organizational Change.
Teva Scheer

III. SETTING COMPETITIVE STANDARDS

9. Strategic Planning for an Online Distance Education Program: Driving Change Through Education at the UAW-DaimlerChrysler National Training Center.
Joe Codde, Rhonda Egidio, Karyn Boatwright, Jack Zahn, and Ray Czarnik

10. Sustaining Distance Education and Training First Union: Transitioning from the Classroom.
Sherry Latten, Michael Davis and Neel Stallings

11. Beyond the Sizzle: Sustaining Distance Training at Ford Motor Company Dealerships
Joan Dessinger and Larry Conley

III. SETTING COMPETITIVE STANDARDS

12. Learning to Work in Web-Time-Evaluating Time-To-Market Instruction at Nortel Networks
Greg V. Michalski

13. Integration of Individual Coaching in a Distance Learning Environment: Experiences at Cap Gemini
John May and Jan A. De Jong

14. Sustaining Distance Training at Hewlett-Packard's Regional Training Center - Site Information & Learning Centers
Alice Branch, Amy Lyon and Sarah Porten

IV. ACHIEVING ORGANIZATIONAL GOALS

15. Building motivation for distance learners in public health.
Barbara Polhamus, Anita Farel and Tim Stephens

16. Supporting an Enterprise Distance Learning Program at NYNEX.
Barry Howard

17. The United States Postal Service's Integration of Distance Training and Education Initiatives to Meet Organizational Goals.
Mary Jane (Molly) Wankel

18. TeleEducation NB: Problems with integrating technology into a Province-Wide Distributed Distance Learning Network.
Rory McGreal

19. From Training Enhancement To Organizational Learning: The Migration Of Distance Learning At The American Red Cross.
Nadine E. Rogers and Sandra L. Becker

V. SUMMARY

20. Tools for Change: Linking the Organizational Perspective with Distance Training and Education Programs.
Zane L. Berge

References

Glossary